Bringing the Dining Room to Your Door

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WHERE WE SHIP

We deliver to:

  • United States — all 50 states, Washington DC, and US territories (Puerto Rico, Guam, US Virgin Islands)
  • Canada — all provinces and territories

We do not ship to PO boxes (a dining set requires a physical doorstep). No APO/FPO addresses. No international locations outside the US and Canada.

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SHIPPING IS FREE

Every order. Every address. Zero dollars. The $199.99 price for the table and four chairs includes everything — packaging, handling, and delivery to your door. No hidden freight fees, no weight surcharges, no “oversized item” add-ons.

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WHAT TO EXPECT: HEAVY, BULKY, CAREFULLY PACKED

This is not a small parcel. A dining table with four chairs ships in multiple boxes totaling approximately 100 pounds. The tabletop arrives in a flat-pack box with corner protectors and foam padding. Chair components are individually wrapped.

Because of the size and weight, delivery may require:

  • A signature on delivery — to confirm you received it
  • Assistance to bring the boxes inside — the carrier driver may need your help with large boxes, especially for apartments or upstairs deliveries
  • A scheduled delivery window — some carriers will call ahead to arrange a drop-off time

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PROCESSING TIME

  • Orders before 2:00 PM Pacific Time, Monday–Friday: same-day processing
  • Orders after 2:00 PM or on weekends/holidays: next business day
  • Average: 1–2 business days to process, inspect, pack, and hand off to the carrier

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TRANSIT TIME

After carrier pickup:

  • Continental US: 5–7business days
  • Alaska, Hawaii, US Territories: 6–8 business days
  • Canada: 7–10 business days

A tracking number is emailed to you as soon as the label is generated. Delivery windows are estimates — weather, holidays, and freight capacity can extend them by a day or two.

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DAMAGED IN SHIPPING

If the boxes look damaged on arrival:

  1. Photograph the exterior of the boxes before opening
  2. Open and inspect the tabletop, legs, and all 4 chairs
  3. Photograph any damage to the product
  4. Email both sets of photos to [email protected] within 48 hours

We ship replacements for damaged pieces right away. We handle the carrier claim ourselves. You do not need to file anything.

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MISSING PACKAGES

If tracking shows “Delivered” but the boxes are nowhere to be found:

  1. Check with neighbors, building management, side yards, and back porches
  2. Wait 24 hours — freight carriers sometimes scan before delivery
  3. If still missing, email [email protected]

We investigate with the carrier. If the package cannot be located, we ship a replacement at no cost to you.

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ADDRESS CHANGES

Wrong address? Email [email protected] immediately. If the order has not shipped, we correct it. If shipped, we attempt to reroute — possible with freight carriers but not guaranteed.

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QUESTIONS?

[email protected]
DiningStore, 2050 Canterbury Dr, Richmond, CA 94806
+1 (510) 234-0661

Last updated: July 2026